Xceed Agents

Technical Helpdesk

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Our Technical Support VAs are specialized in handling technical support for ISP/WISPs, custom application support & web site support for vast range of software products / applications. We can capture and solve customer's technical queries, providing step by step online support, giving 24/5 coverage and ensuring the right process to meet SLAs.

 
 

Our Services

We can setup your technical helpdesk manned by experience engineers. Our engineers are adept at handling your Internet setup, email setup and queries, server setup and monitoring, Web site and web server updates and management.

Xceed Agents
Our engineers can handle:
  • Internet Support
  • Email Support
  • Computer Support
  • Application Support
  • MS Office Support
  • Windows Operating System Support
  • Web Site management and updates
  • Web Server Support

 

 

Our Expertise

  • Niche Focus - 24 / 7 Technical Support
  • Domain Focus - ISP's and Software Applications
  • Passionate about Customer Delight
  • Very Strong technical Knowledge
  • Robust and very user friendly CRM Tool
  • Highly cost effective
  • Scalable infrastructure with all modern facilities
  • Toll Free numbers
  • Effective and efficient resolution of customer problems as per standards of our Service Level Agreements.
  • Daily/Weekly/Monthly Reports and Analysis to suit your requirements Strong IP and Customer data protection

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Tech Support

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Our Clients
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Client Testimonials

 

"Xceed and team have been terrific. I gave them a difficult web site (e-commerce, video components, database driven) and they completed it promptly. Their client service is wonderful and they have been very supportive. We will continue to use them."

"Xceed IT was outstanding from start to finish. Their work was delivered fast and exactly what we had hoped for. They were excellent communicators and very interested in making us happy. I plan to use them again very soon. Thanks again!"

"Xceed team was very good to work with. They tackled a subject that was very complex and ended up producing an excellent ebook at a very good price. They were always available for support. I would definitely use them again."

"This is a great team to work with. Very fast, professional and do a great job. We don''t plan on working with anyone else. This team is awesome! Great job guys!"

"Xceed and team were great to work with. They were very flexible with our needs and worked hard to meet our criteria. I would work with them again."

 

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